Unit 44 Guidebook: Report a problem
KEY PHRASES
请问，我有多少积分？
Excuse me, how many points do I have?
您想不想换一个客服？
Do you want to change a customer service representative?
我现在帮您解决！
I will help you resolve it now!
你能不能给我退款？
Can you give me a refund?
抱歉，我马上给您退款。
I apologize, I will refund you immediately.